At West Surrey Lettings, we offer a comprehensive service to all tenants. Acting on behalf of landlords, we manage a wide range of apartments, flats and houses in West Surrey. From furnished to unfurnished properties, our website is constantly updated with fresh to the market, ready to rent properties. As well as viewing available properties online, you can register with us too.
Renting a property
When you have found a property you would like to rent, our team will take you through the process from viewing to moving in.
Tenant Permitted Charges
Once you have found a property that you would like to rent, we ask for 5 weeks’ deposit and 1 month’s rent in advance. The tenant permitted charges are listed below and are paid to the agent before the start of the tenancy.
|Before the tenancy starts||Payment|
|Holding Deposit||1 week’s rent|
|Deposit||5 weeks’ rent (inclusive of holding deposit)|
|Rent payment in advance||1 month’s rent|
Once your tenancy starts, there are tenant permitted charges based on the following scenarios. These payments are made to the Agent, and are listed below.
|During the Tenancy||Payment|
|Changes to the tenancy agreement||£60 inc. VAT|
|Late rent payment||Payment of interest at a rate of 3% above the Bank of England base rate for the late payment of rent|
|Loss of key/security device||£50 inc. VAT|
|Early termination of tenancy||Unpaid rent or reasonable costs associated with your early termination of the tenancy|
The application process
Anyone over the age of 18 will need to complete an application form and will have to be listed on the Tenancy Agreement.
As part of the application process, each tenant will be asked to complete a reference form by an external company. Reference checks will include:
- A credit reference check
- An employer or accountant reference check
- Previous landlord reference, if applicable
Proof of Identity & address
As part of the application process, we must perform a series of identity and right to rent checks. We require one proof of ID and a further proof of address for each tenant.
Proof of ID that is acceptable include:
- Valid passport
- Valid visa if applicable
- Valid photocard driving licence
- Right to rent share code accessed through the UK Government website if applicable
Proof of address must all be less than 3 months old and can include:
- Bank statement
- Utility bill
- Council tax bill
We understand that some tenants may not be able to provide these. If you can’t, please talk to our team who will be able to help.
In most cases, a tenancy deposit equivalent to 5 weeks’ rent on your chosen property is required. We hold this deposit securely in an approved Tenancy Deposit Scheme and this is held against any damage or expenses incurred as a result of your tenancy. Your deposit will be returned to you when you leave the property, minus any costs to cover damage, if necessary.
Inventory and Schedule of Condition
Before you move into your new home, an inventory and schedule of condition is usually made of the property’s contents. This happens for both furnished and unfurnished properties.
When you vacate the property, the inventory and schedule of condition is usually checked again. Providing everything is as it should be, your tenancy deposit is returned in full. Deductions are made for any damages incurred during your tenancy.
Making your first rent payment
With the deposit paid and the signed tenancy agreement in place, you will need to make your first rent payment.
In all cases, we require payment to be made via standing order or online bank transfer. You will be given the due date for rental payments and we suggest setting up the standing order for 3 days before the rent due date to allow for bank processing.
What if you get into difficulties paying your rent?
If at any time you are in financial difficulties, please call our team on 01932 349792 and we will be able to make arrangements to deal with arrears.